Refund & Return Policy
At The Remedy Room, we are committed to providing high-quality products and services. Due to the nature of our offerings, the following policies apply to all services, over-the-counter (OTC) products, and gift cards.
🩺Services & Appointments
All payments for services, treatments, consultations, and appointments are final. We do not offer monetary (cash, card, or account) refunds for services. This applies whether or not the service has been performed, including when a client changes their mind or decides not to proceed after payment.
Where a service has been paid for but not yet received, the amount paid may be issued as store credit at The Remedy Room’s discretion. Store credit is redeemable toward future services or products, is non-transferable, and cannot be exchanged for cash.
Consultations: Consultation fees are paid in advance because lab work is arranged and completed ahead of your appointment. If you choose not to proceed after payment, any lab or third-party costs already incurred on your behalf are non-refundable and will be deducted first. The remaining balance will be issued as store credit.
Specialty Appointments: Certain specialty services, such as EBOO, may follow a different scheduling or cancellation structure. Any such terms will be explained to you at the time of booking.
Medical Suitability: If our providers determine that a service is not medically appropriate for you, any payment made for that specific service will be refunded or issued as store credit at your preference.
🛍️ OTC Products (Retail Items)
Returns
We accept returns on unopened and unused OTC products within 30 days of purchase.
To be eligible for a return:
- The product must be in its original, sealed packaging
- The product must not be used or opened
- Proof of purchase is required
Non-Returnable Items
For safety and hygiene reasons, the following items are not eligible for return:
- Opened or used products
- Supplements or ingestible items once opened
- Products without original packaging
Refunds
All sales are final. We do not offer monetary refunds on products or services.
If there is an issue with your purchase, we may offer store credit at our discretion. Store credit can be used toward future purchases or services at The Remedy Room.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of purchase or delivery.
We will:
- Replace the item, or
- Issue store credit for the value of the item
🎁 Gift Cards
All Gift Card Sales Are Final
- Gift cards are non-refundable
- Gift cards cannot be exchanged for cash
Usage
Gift cards must be presented at the time of redemption
Gift cards can be used toward services or products at The Remedy Room
Lost or Stolen Gift Cards
The Remedy Room is not responsible for lost, stolen, or unauthorized use of gift cards.
Shipping returns
To return your product, mail it to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
P.S
-We reserve the right to refuse returns that do not meet the above conditions.
-Prices and policies are subject to change without prior notice.
Need help?
Contact us for questions related to refunds and returns.
The Remedy Room
📞 504-301-1670
📧 hello@theremedyroom.com
